Privacy Policy
1. Data Controller / Responsible Party
Mayami Trip Agency (hereinafter the “Agency”), located at Priv. Paseo de la Reforma K8, Fracc. Paseo de los Olivos, Playa del Carmen, Quintana Roo, México, is responsible for collecting, using, storing, protecting, and disclosing personal data obtained through our website https://c32684eh.sibpages.com and any related digital platforms (collectively, the “Site”). This Privacy Notice is provided in compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and other applicable laws in Mexico.
2. Personal Data We Collect
We may collect and process the following categories of personal data when you interact with our Site or use our services:
Identification & Contact Information: full name, email address, telephone number, postal address.
Reservation & Travel Details: tour selection, number of travelers, dates, hotel or pickup information.
Payment Information: billing information, payment method details (only when provided for booking purposes).
Online Identifiers & Technical Data: IP address, cookies data, device type, browser type, usage and navigation data.Personal data refers to any information that identifies or could identify an individual.
3. Purpose of Processing Personal Data
The personal data we collect is used for the following purposes:
To process and manage tour reservations and related services.
To communicate with you regarding your bookings, inquiries, confirmations, schedules, and updates.
To improve the functionality of the Site, tailor user experience, and analyze trends through analytics.
To fulfill legal, regulatory, and business obligations.We will only collect and treat the minimum necessary data relevant to these purposes.
4. Legal Basis for Processing
By providing us with your personal information, you consent to its collection and processing for the purposes described in this Privacy Notice. You may withdraw your consent at any time; however, such action may limit the Agency’s ability to provide services.
5. Cookies and Tracking Technologies
Our Site uses cookies, web beacons, and similar technologies to enhance functionality and user experience, including analytics on how the Site is accessed and used. You can modify your browser settings to reject cookies or third-party tracking.
6. Data Sharing and Transfers
We will not sell your personal data to third parties. We may share your information with:
Service providers who assist in delivering booking services (e.g., payment processors, tour partners).
Legal authorities as required by law or regulation.Any sharing of data will respect applicable legal requirements and only be for purposes consistent with this notice.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this notice or as required by law, after which it will be securely deleted or anonymized.
8. Your Rights (ARCO Rights)
Under Mexican law, you have the right to:
Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Cancel your personal data from our records.
Object to its processing for specific purposes.To exercise these rights, please contact us using the details below.
9. How to Contact Us
For questions, clarification, or to exercise your ARCO rights, please contact:
📧 Email: [email protected]
📞 Phone: +52 984 138 6316
📍 Address: Priv. Paseo de la Reforma K8, Fracc. Paseo de los Olivos, Playa del Carmen, Quintana Roo, México
10. Changes to This Notice
We may update this Privacy Notice from time to time. The current version will always be posted on the Site with the effective date indicated. Continued use of the Site after changes constitutes acceptance of the updated terms.